I recommend you take these exact steps to resolve the issue if the software is not fetching keywords, do follow these steps to resolve the issue:
- Start a new campaign by clicking the "add" link.
- Enter a keyword and click add.
- Hit generate keywords, and login to your Google Adwords account.
- If it doesn't work, click on the link "show keyword planner" in the bottom right hand corner. This may help you see the issue.
- If you see a message in that pop-up window that says something about an old version of a browser, click the "Remind me later" link.
- In the popup window, click on "Tools => Keyword Planner" to reload the keyword planner tool.
- Next, close the pop-up window. Go back to the Campaign Settings of Long Tail Pro. Finally, click on the "Generate Keywords" button again.
- If you are unable to resolve the issue, take a screenshot of this "show keyword planner" pop up window and email at support[at]longtailpro.com.
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